åŠç¿å¡Ÿã®çåŸé客ãµã€ãã塟æ¢ãã®çªå£ããéå¶ãåŠç¿å¡Ÿã®ããŒã±ãã£ã³ã°æ åœè ããŸã«åããŠãçåŸé客ã«é¢ããåºç€ç¥èãçåŸé客ãæåããããã€ã³ããªã©ããããããããå±ãããŸãã
塟ããã©ã·ã§å®£äŒããã¡ãªãããšãã©ã·ã®åå¿çãé«ããã³ãã解説
ããã©ã·ãäœã£ãŠããåãåãããæ¥ãªãããããŸã©ãããã©ã·ã«å¹æã¯ããã®ãããšæ©ã塟ã®ããŒã±ãã£ã³ã°æ åœè ããå°ãªããªãã®ã§ã¯ãªãã§ããããã
WebãæŽ»æ³ãªçŸä»£ããã©ã·ã¯å€å žçãªææ³ã§ã广æ§ãé«ããšã¯æããããªããããããŸããããããã塟ã«éã£ãŠã¯ããã©ã·ã¯ãŸã ãŸã 掻çšã§ããåªäœã§ãã
ä»åã¯ãåé¿çã®é«ã塟ãã©ã·ã«èŠãããå ±éç¹ãã貎塟ã®ãã©ã·ã®å¹ææ§ãé«ããã³ããªã©ã解説ããŸãã仿¥ããåãå ¥ããããããŠããŠãæºèŒã§ãããã²ãæåŸãŸã§ã芧ãã ããã
ç®æ¬¡
塟ã®ãã©ã·ã¯ããŸã 广ãæåŸ ã§ãã

Webãå šçãšããããçŸä»£ã§ãã塟ãé åžãããã©ã·ã«ã¯äžå®ã®å¹æãæåŸ ã§ããŸãããã©ã·ã¯æŽ»çšææ³ãå€ãã顧客ã«å¡Ÿã®æ å ±ãçŽæ¥å±ããããããã§ãã
ãã ããç«¶äºãæ¿åããåžå Žã§ã¯ãããã€ãéããããã³ãã¬éããã«äœã£ãŠãããã©ã·ã®å¹æã¯æåŸ ã§ããŸãããåé¿çãäžãããã©ã·ã®ãã€ã³ããæŒãããŠäœæãã广æ€èšŒãšæ¹åãç¹°ãè¿ãåãçµã¿ãéèŠã§ãã
Â
2023幎ããã®äžå€§éœåžåã®æ°è賌èªçã¯ã10ïœ30%ã§ãããã ãéœåžéšã¯äžåž¯æ°ãå€ãããã賌èªçãäœããŠãçºè¡éšæ°ã¯èšå€§ãªæ°ã«äžããŸããå°æ¹éœåžãèŠããšã4ïŒïœ50%以äžã®äžåž¯ãæ°èã賌èªããå°åãèŠãããŸãã
Â
ãåãã®ãšãããæ°èãã²ãããšãã©ã·ããŸãç®ã«å ¥ããŸããæèŸŒãããã塟ãå€ãããã§ãããã ããããç«¶åãå°ãªãåªäœãšããããŸãããããããŠã掻çšã®å¯èœæ§ãèããŠã¿ãŠãè¯ãã§ãããã
Â
â» åç §ïŒéœéåºçå¥äžäœïŒçŽæåè²©å£²éšæ°ã»äžåž¯æ®åçïœèªå£²æ°è
塟ããã©ã·ã§å®£äŒããã¡ãªãã

塟ããã©ã·ãåºåã»å®£äŒã«æŽ»çšããã¡ãªããã¯ã3ã€ãããŸããã¡ãªããã®ãããããã詳ããèŠãŠãããŸãããã
(1) èªå¡Ÿã®ç¹åŸŽãåæ§ã蚎æ±ãããã
ãã©ã·ã¯ãã«ã©ãŒããã¶ã€ã³ããã£ããã³ããŒãç»åãªã©ã§ç¬èªæ§ãæã¡åºããããåªäœã§ããèªå¡Ÿã®åŒ·ã¿ãåæ§ãã¢ããŒã«ã§ããå°åããŒãºã«åã£ãæ å ±ãå±ããããŸãã
Webåªäœã®åºåãšæ¯ã¹ãã¬ã€ã¢ãŠãã®èªç±åºŠãé«ãã®ããã©ã·ã®åŒ·ã¿ã§ããç»åãé 眮ããäœçœ®ã倧ãããããã¹ããšã®éãæ¹ãæ³šç®æ å ±ã®é çœ®å Žæãªã©ãèŠçŽ äžã€ã²ãšã€ã«åŸ¹åºçã«ãã ãã£ãŠäœæã§ããŸãã
ãŸãããã©ã·ãã¯ãããšããçŽåªäœã®åºåã¯ãä¿¯ç°æ§ãèŠèªæ§ã«ãåªããŠããŸããã¡ã€ã³æ å ±ã匷ã蚎æ±ããã°ãçãéãã®ã¡ãã»ãŒãžã顧客ã«äŒããããã§ãããã
(2) ã¹ããâ以å€âã«å¡Ÿã®æ å ±ãå±ãããã
çŽåªäœãªãã§ã¯ã®åŒ·ã¿ãæã€ã®ãããã©ã·ã®ã¡ãªããã§ãã倧åã®äººã䜿çšããã¹ããã¯ãå©äŸ¿æ§ã¯é«ãåé¢ããè€æ°ã®æ å ±ã®æ¯èŒã«åããŠããªãããã¡ãªããããããŸãã
ãAå¡Ÿã®æ å ±ãèŠãªãããBå¡Ÿãšæ¯ã¹ãŠæ€èšãããããšãã£ãå Žåããã©ãŠã¶ãŠã£ã³ããŠãè€æ°ç«ã¡äžããåãæ¿ããªããèŠãªããã°ãªããŸãããæ¥ã å¿ãããæçãéèŠããä¿è·è å±€ã«ãšã£ãŠããã®äœæ¥ã¯å®ã«æéãããããŸããæ å ±ãæ¯èŒããã顧客ã«ãšã£ãŠãçŽåªäœãæã€äžèЧæ§ã¯ãèŠéãé£ãã¡ãªããã§ãã
ãŸããåŠæ ¡ã§ã¯ããŸã ãŸã çŽåªäœã掻çšãããŠããŸããçåŸãä¿è·è ããçŽåªäœããã®æ å ±åéã«æ £ããŠããããšããã©ã·ã®å©ç¹ã«ãªãã§ãããã
(3) ããŸããŸãªçšéã«æŽ»çšã§ãã
ãã©ã·ã¯ã1æäœã£ãŠãããšãå€çšéã«æŽ»çšã§ããåªäœã§ããæ°èæèŸŒã«äœ¿ã£ãŠãè¯ãããã¹ãã£ã³ã°ãDMãžã®å°å ¥ãè¿é£ã®åºèåºé ãžã®èšçœ®ãªã©ããã©ã·ãäœã£ãŠãããšå€ãã®åºåã»å®£äŒææ³ããã«æŽ»çšã§ããŸãã
åé¿çã®é«ã塟ãã©ã·å¶äœã®ã³ã7ã€

åãåãããçºçãããåé¿çã®é«ã塟ãã©ã·ã«ã¯ãå ±éç¹ããããŸããå šåœã®å¡Ÿãç¥ãå°œãã塟æ¢ãã®çªå£ç·šééšã¯ããã©ã·ã®åé¿çãé«ãããã€ã³ãã7ã€ã«æŽçããŸããã
塟ã®ãã©ã·å¶äœã«ããã7ã€ã®ãã€ã³ããã詳ãã解説ããŸãã仿¥ããæŽ»ãããå 容ãããã°ããã²çæããŠã¿ãŠãã ããã
(1) ã¿ãŒã²ãããšã¡ã€ã³ã¡ãã»ãŒãžãæç¢ºã«ãã
åé¿çã®é«ã塟ãã©ã·ã¯ãã¿ãŒã²ãããæç¢ºã«èšå®ãããŠããŸãã
ã¿ãŒã²ããèšå®ã¯ãããŒã±ãã£ã³ã°ã®åºæ¬ãšããããéèŠäºé ãç²åŸããã顧客ã«å¹æçãªã¢ãããŒããå®è·µããããã«ããã¿ãŒã²ãããæç¢ºã«ããŸãããã
ã¿ãŒã²ããã¯ã顧客ããããã¯èªåã®ããšã ïŒããšæããŠãããããããã§ããã ãå ·äœçã«çްããèšå®ããŸãããæçžŸäžäžäœå±€ã®äžåŠçãã ãã§ã¯ãã¿ãŒã²ããèšå®ãšããŠã¯äžååã§ãããå®¶åºåŠç¿ãé¢åã§ç¿æ £åãããŠãããããã€ããã¹ãåã«æ ãŠãŠçšèªãæèšããã®ã粟ãã£ã±ãã®äžåŠçããšãã£ã粟床ã§èšå®ããŸãããã
(2) ã¿ãŒã²ããã«âåºããâãã£ããã³ããŒãå ¥ãã
ã¿ãŒã²ãããå ·äœåãããŠãã塟ã®ãã©ã·ã¯ãã¿ãŒã²ããã«âåºããâããã«äœãããŠããŸãããã©ã·ã§æåã«ç®ã«å ¥ããã£ããã³ããŒããã¿ãŒã²ããã«âåºããâæèšãé§äœ¿ããŠãäœãããŸãã
ãããµãããã£ããã³ããŒã§ã¯ã顧客ã®ç®ãåŒãã€ããããšã¯ã§ããŸãããã¿ãŒã²ãããæ·±ãçè§£ããã¿ãŒã²ããã®æ©ã¿ã«å¯ãæ·»ããã¿ãŒã²ãããæ±ããæ å ±ãæç¢ºã«ããŠããã£ããã³ããŒåããŸãããã
ããšãã°ãã倿è¬ç¿çåéããšãããã£ããã³ããŒã¯ãããèŠãããŸããããããå€ã«ãªãã°ã©ã®å¡Ÿãåããã£ããã³ããŒãçºä¿¡ããå·®å¥åã¯ã§ããŸãããèªå¡Ÿã®åŒ·ã¿ãšã¿ãŒã²ããã«åºãããã£ããã³ããŒã¯äœããäœåºŠãç·Žã£ãŠã¿ãŠãã ããã
(3) ã¡ãªããã ãã§ãªãããããã£ããã蚎æ±ãã
åé¿çã®é«ããã©ã·ã¯ãã¡ãªããã ãã§ã¯ãªãããããã£ãããã®èšŽæ±ãäžæã§ãã
ã¡ãªãããšãããã£ããã®éãã¯ã以äžã®éãã§ãã
| ã¡ãªãã | ååã»ãµãŒãã¹çã®é·æãå©ç¹ äŸãããã³ããŒãã³æå°ããèªç¿å®€äœ¿ãæŸé¡ã |
| ãããã£ãã | ã¡ãªããã«ãã£ãŠé¡§å®¢ãåŸãæ©æµãæœåšçã«æäŸã§ããåã³ äŸããçè§£äžè¶³ãç¬æã«çºèŠããŠæå°ããå匷æéãã¿ãã¿ãå¢ããã |
ç«¶å塟ã®ãã©ã·ãããŒã ããŒãžãç ç©¶ããŠã¿ãŠãã ãããå®ã¯ãèªå¡Ÿãšåããã¡ãªããã®èšŽæ±ãã«çµå§ããŠã¯ããªãã§ããããã
ã¡ãªããã¯ãå¡Ÿã®æ©èœãã¹ããã¯ã®èšŽæ±ã«éããŸãããäžæ¹ããããã£ããã¯é¡§å®¢ã«ãèªå¡Ÿã§åŸããã䟡å€ãããããããã蚎æ±ã§ããŸãã顧客ã塟ãå©çšããæªæ¥ãå ·äœçã«æããããã«ãªããåãåãããŠã¿ãããšããææ¬²ãåèµ·ãã广ããããŸãã
ãããã£ãããæèãããã©ã·ãäœæããŠã¿ãŠãã ããã
(4) å®äŸãå£ã³ããè±å¯ã«ç޹ä»ãã
æãåãé ããä¿è·è ã«ãšã£ãŠããã®å¡Ÿããä¿¡é Œã§ãããã©ãããã¯å€§åãªãã€ã³ãã§ããå®äŸãå£ã³ãã»è©å€ã¯ãæ²èŒæ å ±ã®ä¿¡é Œæ§åäžã«äžåœ¹è²·ããŸããåé¿çã®é«ããã©ã·ã¯ãç·ããŠå®äŸãå£ã³ããç¹ã亀ããŠæ§æãããŠããŸããå¡Ÿçæ¬äººã®åçãèŒããããææžãã®å£ã³ãã䜿ã£ãããšãæ å ±ã®ä¿¡ãŽããæ§ãé«ãã工倫ãèŠãããŸãã
ãã ããæ²èŒã«åœãã£ãŠã¯å人æ å ±ã«æ³šæããŠãã ããã玹ä»ãããæ¬äººãšä¿è·è ã«åæãåŸãããšãå人æ å ±ãç¹å®ã§ããæ å ±ã¯æ²èŒããªãããšã¯ããšãã«é æ ®ã倧åã§ãã
(5) ãã£ã³ããŒã³ãç¹å žãã¢ããŒã«ãã
ãéå®ãããåŸããªã©ã®æåã¯æ¶è²»è å¿çããããããåãåãããå ¥å¡Ÿã®ãã£ãããšãªãåŸãŸããåé¿çã®é«ã塟ãã©ã·ã¯ãã»ãŒééããªããã£ã³ããŒã³ãç¹å žã玹ä»ããŠããŸãã
ãã£ã³ããŒã³ã»ç¹å žãããããŸã§èªå¡Ÿã®ã¿ãŒã²ããã«ãšã£ãŠé åçã§ãããã®ãçšæããŸãããããæ°1幎ç察象ããæ°åéšç察象ããªã©ãå£ç¯æã掻çšãã蚎æ±ãããããã§ãã
ç«¶å塟ãä»å¡Ÿã宿œããŠããªããã£ã³ããŒã³ã»ç¹å žãå§ãããããšã泚ç®ããããããããã«å¹ææ§ãé«ãŸãã§ãããã
(6) ãã¶ã€ã³ãæŽç·Žããã
广ã®ãããã©ã·ã¯ãèŠãããã»èªã¿ãããã»å°è±¡ã®æ®ããããã«åªãããã¶ã€ã³ã§äœãããŠããŸãã
çŽ äººã£ãœããæ®ããã¶ã€ã³ãããããã«ãWordã§äœããŸããããšããå°è±¡ãäžãããã¶ã€ã³ã®ãã©ã·ã¯ã顧客ã®å°è±¡ã«æ®ãããèªãã§ããããªãå¯èœæ§ãé«ãã§ãããããŸããæ å ±ãæŽçãããŠããããç®çãäžæçãªãã©ã·ãããã¡ããã¡ãããå°è±¡ã®ãããã©ã·ãæ¬é ãããŸãã
ãã©ã·ã®ãã¶ã€ã³ã¯ããããžã®äŸé Œãè¿éã§ããåŸåã§è©³ãã解説ããŸãã®ã§ãç¶ããã芧ãã ããã
(7) èªå¡Ÿã®åŒ·ã¿ãé æ ®ãªã玹ä»ãã
åé¿ã®ãããã©ã·ã¯ã塟ã®åŒ·ã¿ãåæ§ãããããããããã€åŒ·ãã¢ããŒã«ãããŠããŸããã¿ãŒã²ããåãæç¢ºåãããã¿ãŒã²ããã«åºãã匷ã¿ã»åæ§ãæç¢ºã«æŽçãããŠãã蚌æ ã§ãã
ããã«ã倧æå¡Ÿãä»å¡Ÿã«ã¯ãªããèªå¡Ÿãªãã§ã¯ã®ç¹åŸŽã玹ä»ããŠãããã©ã·ãããèŠãŠããããã§ãããã
å奿å°å¡Ÿãä¹±ç«ããä»ãå奿å°ã§ããããšã¯ã»ãŒã«ã¹ãã€ã³ããšããŠã¯äžååã§ãã顧客ã®ãã©ã®å奿å°å¡Ÿããã¡ã®åã«åãã®ãããšããæ©ã¿ã«åŒå¿ã§ãããèªå¡Ÿãªãã§ã¯ã®ç¹åŸŽãèšèªåãã玹ä»ããŠã¿ãŠãã ããã
ãã©ã·ã®åé¿çãé«ãããã©ã¹Î±ã®ã³ã

塟ã®ãã©ã·ã¯ã掻çšããéã«4ã€ã®ã³ããæŒããããšãåé¿çãã¢ãããããããŸããæ¬¡ã®ãã©ã·ããå°å ¥ã§ããã广æ§åäžã®ã³ãã解説ããŸãã
(1) æ°èæèŸŒã¯ããšãªã¢ãšã¿ã€ãã³ã°ãã倧äº
æ°èæèŸŒã«ãã©ã·ã掻çšãã塟ã¯ããšãªã¢ãšã¿ã€ãã³ã°ãèŠæ¥µããŸããããååã®ã¿ãŒã²ãããã塟ãå¿ èŠãšããã¿ã€ãã³ã°ã«åãããŠæã蟌ãŸããããæé ããŸãã
ããšãã°ããã¹ã察ç宿œãã蚎æ±ãããã©ã·ãªããæèŸŒãšãªã¢ãšéåŠåºãååãå°å³ã«ç€ºããåŠæ ¡ããšïŒéåŠåºããšïŒã«æé©ãªæèŸŒæ¥ã決å®ããŸãããã¹ã察çè¬åº§ã®ã¹ã±ãžã¥ãŒã«ã«åããã宿œ1é±éåçšåºŠããè€æ°åãæã蟌ã¿ãŸãããã
AäžåŠãšBäžåŠã§ãã¹ãæ¥çšãç°ãªãå Žåã¯ãæèŸŒã¹ã±ãžã¥ãŒã«ã2çš®é¡äœæããããšã«ãªããŸãã
æéã¯ããããŸããããã®ç²ŸåºŠã§æã蟌ã¿ã宿œããŠããã广æ§ãé«ãŸããŸãã
(2) åãåãããåããåç·ã確ç«ãããŠãã
ãã©ã·ãèŠãŠèå³ãæã£ã顧客ãããŠããåãåããã«ã€ãªããããªããã°æ©äŒæå€±ãšãªããŸãã塟ã«å¯Ÿããèå³ãåãåããã«éããã«ã€ãªããããã顧客ã«ãšã£ãŠå©äŸ¿æ§ã®é«ãåãåããçµè·¯ãçšæããŸãããã
é»è©±ã®ã»ããããŒã ããŒãžã®åãåãããã©ãŒã ãã¡ãŒã«ã¯æäœéçšæããããšãããå ¬åŒLINEãªã©ããã£ããããŒã«ã®å°å ¥ãããããã§ãã
(3) ãã©ã·ãšWebãé£åããã
ãã©ã·ã¯çŽé¢ã®å¶çŽãããã塟ã®ãã¹ãŠã®æ å ±ãæ²èŒããããšã¯è³é£ã§ãããã©ã·ãèŠãŠèå³ãæã£ã顧客ã®äžã«ã¯ãWebã§æ€çŽ¢ãããã詳ããæ å ±ãç¥ãããšãã人ãããŸãã
ãã®ãšãã塟ã®ããŒã ããŒãžã®æ å ±ãå€ãã£ãããæŽæ°ã®æ°é ãæããããªãã£ãããããšã顧客ã¯äžå®ãæ±ãã§ãããã
ãã©ã·ããçŽæ¥åãåãããšããçµè·¯ã ãã§ã¯ãªãããã©ã·ããããŒã ããŒãžã«é·ç§»ããåç·ãæ³å®ããWebæ å ±ã®å å®ãå³ã£ãŠãããšå¹æçã§ãã
(4) ãã©ã·ãå€çšã«æŽ»çšãã
ããŒã±ãã£ã³ã°ã«æºããæ¹ãªããã¶ã€ãªã³ã¹å¹æãèããããšãããã§ãããããã¶ã€ãªã³ã¹å¹æãšã¯ãç¹å®ã®æ å ±çã«å埩æ¥è§Šãããšã奜æåºŠãè©äŸ¡ãé«ãŸãå¿ççåŸåã§ãã
ãã©ã·ã®æŽ»çšã§ãããã®å¹æãå©çšããªãæã¯ãããŸããã
ãã£ããäœã£ããã©ã·ããæ°èæèŸŒã ãã§å®çµãããã®ã¯ãã£ãããªãããšãåŠæ ¡åã§ã®é åžããã€ã¬ã¯ãã¡ãŒã«ãžã®åå°ãå人玹ä»çšã«çåŸã«é åžãååºè¡ã®åºé ã«èšçœ®ããŠãããâŠãªã©ãããŸããŸãªå Žé¢ã§é¡§å®¢ã®ç®ã«è§Šããããã工倫ããŠã¿ãŠãã ããã
éãããæéã«æ¥è§Šåæ°ãå¢ããã°ãã¶ã€ãªã³ã¹å¹æã«ãã£ãŠè²Žå¡Ÿã®ååšãšååããé¡§å®¢ã«æµžéãããããå¯èœæ§ããããŸãã
ãã©ã·ã§ã®åºåã广ãçºæ®ããããã¿ã€ãã³ã°

ãã©ã·ã䜿ã£ãåºåãã广ãçºæ®ããããã¿ã€ãã³ã°ã4ã€ã解説ããŸããçåŸã»ä¿è·è å±€ã®ãå匷ã«å¯ŸããããŒãºããé«ãŸãææãéããã«ãã©ã·ãæäžããã°ãåºåå¹æã®æå€§åãæåŸ ã§ããŸãã
(1) 宿ãã¹ãã®1ãæïœ3é±éå
åŠæ ¡ã®å®æãã¹ãåã¯ãããããããããŒãºãé«ãŸãææã§ããçŸç¶ã®ãŸãŸã§ã¯æçžŸã«äžå®ãããçåŸããæ¬¡ã®ãã¹ãã§äœãšããŠãçµæãåºãããçåŸãªã©ãã¿ãŒã²ãããšãããã©ã·ã掻çšããŸãããã
ãã¹ãåã¯ããã¹ã察çè£è¬ããªã©éè¬ãã塟ãèŠãããŸããåæ°ãæéã®æå®ãããã€ãã³ãã¯ãçåŸåŽãããã€å¡Ÿã«è¡ãã°ããã®ãããæç¢ºã«ãªããŸãã塟ã«è¶³ãåããå¿ççããŒãã«ãäžããããã®ãããã®ææç¹æã®åºå宣äŒã®ã¡ãªããã§ãã
æ°èŠã«æ¥å¡ŸããçåŸãšé¢ä¿æ§ãæ·±ãããã¹ã察çã§æºè¶³ããŠããã£ãŠå ¥å¡Ÿã«ã€ãªããã«ã¯ãå°ãªããšã2é±éçšåºŠã¯æéãå¿ èŠã§ã¯ãªãã§ããããããã¹ã2é±éåã«ã¯æ°èŠçãéããããŠããç¶æ ããããããã¹ãããéç®ããŠ1ãæïœ3é±éåã«ã¯ãã©ã·ã«ãã蚎æ±éå§ãããããããŸãã
(2) é·æäŒã¿ã®1ãæïœ2é±éå
é·æäŒã¿ã¯ãä¿è·è å±€ã®å匷ã«å¯Ÿããæèãé«ãŸããããææã§ãããæŸã£ãŠããã°ãäŒã¿äžã«å匷ããªãã®ã§ã¯ãªããããä»ã®ãŸãŸäŒã¿ã«å ¥ããšãã ãããŠããŸãããããšãã£ãäžå®ã«å¯Ÿããå£ç¯è¬ç¿ã®èšŽæ±ã广ãçºæ®ããŸãã
å°åã®ããŒãºã«åãããå£ç¯è¬ç¿äžã«éæãããç®æšããã£ããã³ããŒã«ãããã©ã·ãé åžããã°ãçžåœã®é客广ãèŠèŸŒããã§ãããã
é·æäŒæã«å£ç¯è¬ç¿ãå©çšããã¡ãªããããå ·äœçãã€ãããããã蚎æ±ããææ³ãããããã§ãã
é·æäŒã¿éå§ãšåæã«æ°èŠçãææ¥ã«æã£ãŠããç¶æ ãçæ³çã§ããåä»ãè¬ç¿æºåã«ãããæéãèžãŸããé·æäŒã¿ã®1ãæåãããããåºåãå§ãããšè¯ãã§ãããã
(3) 3æäžæ¬ïœäžæ¬
3æäžæ¬ïœäžæ¬ã¯ã3ã€ã®èšŽæ±ãã€ã³ããçžä¹çã«æŽ»çšã§ãããåºåã®ãã¹ãã¿ã€ãã³ã°ã§ãã
ã»é«æ ¡åæ Œçµæ
ã»æ°å¹ŽåºŠïŒé²çŽïŒæºå
æ¥æè¬ç¿ã«é¢ããŠã¯ãåé ãé·æäŒã¿ã®1ãæïœ2é±éåãã§è§£èª¬ããéãã§ãã
髿 ¡åæ Œçµæã¯ã3æäžæ¬ã«ã¯åºæãã®ã§ã¯ãªãã§ããããããéå ±ãããã髿 ¡åæ Œå®çžŸããšããããšèŠç·ãåŒãã€ãããã£ããã³ããŒã䜿ã£ãåºåãã€ãããã®ã¯ããã®ææã ãã§ãã
ãŸããçåŸã»ä¿è·è å±€ã®æèãé²çŽã«åããææã§ããããŸããååŠå¹Žã®åŸ©ç¿ãå®äºãããé²çŽã«åããŸãããããšãã蚎æ±ã掻çšããŠã¿ãŠãã ããã
(4) 2æïœ3æäžæ¬
2æïœ3æäžæ¬ã¯ã倧åŠåéšçµæãæ²èŒãããã©ã·ãäœæã§ããææã§ããç§ç«å€§åŠã®ååŠãè»äžŠã¿çºè¡šããã3æäžæ¬ã«ã¯åœå ¬ç«å€§åŠïŒåæïŒã®çµæã倿ããŸããé£é¢å€§åŠãæå倧åŠã¯ã倧åŠåã ãã§èŠç·ãéããããèŠçŽ ããã®ã¿ã€ãã³ã°ã掻çšããªãæã¯ãããŸããã
倧åŠåæ Œçµæãæ²èŒãããã©ã·ã®ã¿ãŒã²ããã¯ã2ã€æ³å®ããŸãããã
1. 倧åŠåéšãããã髿 ¡ç
2. ããããåéšãèããŠããäžåŠçãšä¿è·è
1ã¯ãããããããªã®ã¿ãŒã²ããã§ãããã©ã·ãé åžããŠãå³åé¿ãæåŸ ã§ããŸãã
2ã¯ãèŠèœãšãããããã®ã®ãéèŠé¡§å®¢ãšãªãåŸãå±€ãªã®ã§ã泚ç®ããŠã¿ãŠãã ãããå匷ã«å¯ŸããæèãšæåºŠãé«ããæ©æããåã®ããã«ãªã£ãŠ âè¯ã倧åŠåéšå¡Ÿâãæ¢ããŠããæœåšçãªé¡§å®¢å±€ã§ãã宿çã«ãã©ã·çã®åºå宣äŒã宿œãã塟åã®èªç¥ãé«ããŠããããšã§ããã塟æ¢ããšãªã£ãã¿ã€ãã³ã°ã§çã£å ã«åãåããããŠãããå¯èœæ§ãé«ããããã§ãããã
塟ã®é客ã«è²¢ç®ãããã©ã·ã宿ãããæé

é客ã«ã€ãªãã广æ§ã®é«ããã©ã·ã¯ããã®ç« ã§è§£èª¬ãã4ã€ã®æé ãæŒããããšäœæã§ããŸããé ã远ã£ãŠã解説ããŸãã
(1) ã¿ãŒã²ããã»ããŒãã®æ±ºå®
ãŸãããã©ã·ã®ã¿ãŒã²ãããæ±ºããŸãã塟ã®ã¿ãŒã²ããã§ã¯ãªãããã©ã·ã®ã¿ãŒã²ããã§ãã
ãã©ã·äœæã§ã¯ãããã©ã·1æÃã¿ãŒã²ãã1ã€ããããããã§ããæ¬²åŒµã£ãŠæ å ±ãèŒããŠãããã©ã·ã®èšŽæ±ãã€ã³ãããŒãããŠããŸããŸãã
ã塟ã§ã¯å°äžé«çãåãå ¥ããŠããããä»åã®ãã©ã·ã¯ããã¹ãçµæãè¯ããªãã£ãäžåŠçåããããªã©ã1æã®ãã©ã·ã®ããŒããæ±ºããŠããäœæããŸãã
(2) æ²èŒæ å ±ã®ç²Ÿæ»
ãã©ã·ã®ã¿ãŒã²ãããšããŒãã«åãããèŒããæ å ±ãéžå®ããŸããã¿ãŒã²ããã«âåºããâå 容ã§ããããšãåæã«ãæ å ±ãæ±ºå®ããŸãããã
ãã¹ãçµæãè¯ããªãã£ãäžåŠçã»ä¿è·è ã«ã¯ãååŒ·æ³æå°ã®ãµãŒãã¹ãåºãããããããŸããããããã¯ããæ¬¡ã®ãã¹ããžã®èšç»ãç«ãŠã培åºçã«åãçµãçæè¬åº§ãããã¹ãã䌞ã³ãªãåå ãç©¶æããããã®åæããªã©ãšãã£ãã¢ã€ãã¢ãè¯ãã§ãããã
ããããŠãã³ãŒã¹ãææ¥ã®æ§åããµãŒãã¹ã»ãµããŒããç¹å žãªã©ã塟ã®åºæ¬æ å ±ãæ£ããæ²èŒããŸãã
(3) ãã¶ã€ã³
ãã©ã·ã¯ãåçš¿ã¯å¡Ÿãäœãããã¶ã€ã³ã¯ããã«äŸé Œããäœææ¹æ³ãããããã§ãã
ããã®ãã¶ã€ããŒã¯åºåäŒç€Ÿãå¶äœäŒç€Ÿã®ã»ããããªãŒã§æŽ»èºãã人ãããŸãããã¶ã€ã³åãããããšã¯ãã¡ããã塟ã®ç念ãç¹åŸŽãçè§£ããããšããå§¿å¢ãæã£ãŠãããã©ããããéžå®åºæºã«ããŠãã ããã
ãã¶ã€ããŒã¯ãé¡§å®¢ã®æãã端çã«è¡šçŸãããã¶ã€ã³ãèæ¡ããŸãããããããã®äžæ¹ã§ããã¶ã€ããŒèªèº«ã®é¡§å®¢ç解床ãããã¶ã€ã³ã«åœ±é¿ãäžããŸããå¡Ÿãæ·±ãçè§£ããŠããããã¶ã€ããŒã»ã©ã塟ã蚎æ±ããããã€ã³ããéç«ããããã¶ã€ã³ãå®çŸããŠãããŸãã
(4) æ ¡é²ã»æ ¡æ£
æåŸã«ãæ ¡é²ã»æ ¡æ£ã宿œããŸããæ ¡é²ãšã¯æ²èŒæ å ±ã®èª€ããæ£ãäœæ¥ã§ãæ ¡æ£ã¯è¡šèšã®èª€ããæ£ãäœæ¥ãæããŸãããã©ã·ã§ã¯ãã©ã¡ãã倧åãªå·¥çšã§ãã
æéã®è¡šç€ºãã¹ã¯ã顧客ããã®ä¿¡é Œã倱ããããŸããããŸããé»è©±çªå·ãã¡ãŒã«ã¢ãã¬ã¹ã®ãã¹ã¯ãåãåããã倱ãããŸãã
åã©ãã«å¯Ÿããæè²ããå®è·µãã塟ã«ã¯ãä¿è·è ã匷ããæ£ç¢ºãããæ±ããŸããå¿ èŠã«å¿ããŠå€éšã®ããã®æãé Œããªãããæ£ããæ å ±ãæ²èŒããŸãããã
塟ã®é客ã«ã¯ãé客ãµã€ããã®äœµçšããããã

é客ãµã€ããšã¯ã塟ã玹ä»ããªãããé²èЧããèªè ãåãåãããšããŠå¡Ÿã«é客ãããµãŒãã¹ã§ãã顧客ã塟åã§Webãæ€çŽ¢ããéãæ€çŽ¢çµæã®äžäœã«è¡šç€ºãããé客ãµã€ããå€ããé¡§å®¢ã«æ å ±ãå±ããæ°ããææ®µãšããŠã掻çšã§ããŸãã
æéäœç³»ã¯ãé客ãµã€ãã«ãã£ãŠç°ãªããŸããããããã¯ãå®å šå ¥å¡Ÿåã®å¡Ÿæ¢ãã®çªå£ã§ããè³æè«æ±ãäœé𿿥ã®ç³ã蟌ã¿ã§ã¯ãªããå ¥å¡Ÿã«ãã£ãŠã¯ãããŠè²»çšãçºçãããããå ¥å¡Ÿã«ã€ãªãããªãåãåããã«ã³ã¹ãããããå¿ èŠããããŸããã
å£ã³ããéãããã塟ã®ä¿¡é Œã»å®çžŸã¢ããŒã«ã®å ŽãšããŠã掻çšã§ããŸãã
ãŸãšã
塟ã®ãã©ã·ã¯ããŸã ãŸã 广ãæåŸ ã§ããã倧åãªåºå宣äŒåªäœã§ããèšäºã§ç޹ä»ããäœæã®ã³ããæŒãããã°ãåé¿çã®é«ããã©ã·ã宿ãããããã§ãããããã²äœåºŠãèŠè¿ããèªå¡Ÿã®ããŒã±ãã£ã³ã°ã«æŽ»çšããŠãã ããã
ããããŠãé客ãµã€ãã®å©çšãããããã§ãã塟æ¢ãã®çªå£ã¯ãæ¥æ¬æå€§çŽã®å®å šå ¥å¡Ÿèª²éåé客ãµã€ãã幎é200äžäººãå©çšããèŠæš¡ã§ãå¹çè¯ã顧客ã«å¡Ÿã宣äŒã§ããŸãã



塟ã®çåŸé客ã«é¢ããããããèšäº
- 塟ã«ããããã®éå®¢æ¹æ³
- 塟ã®é客ã«ããããåºååªäœ
- 塟ã«ããããã®çåŸé客ãµã€ã
- å奿å°å¡Ÿã«ããããã®éå®¢æ¹æ³
- 塟ã®é客ã§ãããã倱æäŸ
- 塟ã®ããŒã ããŒãžéå®¢ã®æåæ³
- 塟ã®SNSéå®¢ã®æåæ³
- çåŸæ°ãå€ã塟ã®ç¹åŸŽãšã¯
- ãã©ã·ã§å®£äŒããã¡ãªãããšåå¿çãé«ããã³ã
- 塟ã®ãã©é ãã®å¹æãé«ããã³ã
- ãã¹ãã£ã³ã°ã®ã¿ã€ãã³ã°ã泚æç¹
- XïŒæ§ãã€ãã¿ãŒïŒã®å¹æçãªéçšæ¹æ³
- 塟ãLINEãéçšããããšã®ã¡ãªãã
- 塟ã®ã€ã³ã¹ã¿ã°ã©ã éçšæåãŸã§ã®å®å šã¬ã€ã
- 塟ããã®æ²èŒæéã¯ãããïŒ
- Ameba塟æ¢ãïŒãã©ã³ã€ãã©ã¹ïŒã®æ²èŒæéã¯ãããïŒ
- 塟éžã®æ²èŒæéã¯ãããïŒ
- 塟ã®é客ã¯äœããå§ããïŒæåã«åãçµãã¹ãæœçãšã¯
- å人塟ã®é客ãæåããã4ã¹ããã
- äºåæ ¡ã®é客ãæåãããæŠç¥ãšã¯ïŒ
- 塟ã®é客ã€ãã³ãã®ã¢ã€ãã¢ãšæåã®ã³ã
- è²»çšããããªã塟ã®éå®¢ææ³
- 倧æé²åŠå¡ŸïŒé壿å°å¡ŸïŒã®ããããã®é客æŠç¥ãšã¯ïŒ
- å°æ¹ã®å¡Ÿã®é客課é¡ãšæ¹åããæ¹æ³ãšã¯




